FREQUENTLY
ASKED QUESTIONS

Is the new client consultation required?

Yes. The in-home consultation is required before you can book services. It helps us meet you and your pets, go over routines, and make sure we’re the right fit.

What happens during the in-home consultation?

We’ll meet you and your pets in person, review your pet’s routine, and answer questions. We’ll also confirm service details so future visits go smoothly.

Will you need a key to my house?

We require all clients to utilize lockboxes for us to gain access to the home. You may provide your own lockbox or purchase one from us. If your neighborhood will not allow lockboxes, we ask for two key copies.

How do I pay and when is payment due?

Payments are due each Sunday. Credit/debit cards are preferred and can be stored in Time To Pet for automatic payments. We do not accept Zelle, Cash App, Venmo, or other money transfer apps.

How do cancellations work?

Cancellations must be submitted in Time To Pet. Cancellations by text, email, or message to Gee or contractors are not considered valid. Cancellations must be submitted by 12 PM the day before service to avoid a fee; cancellations after that may incur a fee equal to the cost of the service.

What counts as a last-minute request?

If services are requested after 12 PM, you may text Gee, but the request may not be approved. If it is approved, there is a $10 last-minute request fee.

Do you charge more on holidays?

Yes. Holiday rates are 1.5x the cost of the service on recognized federal holidays listed in the agreement. Holiday cancellations must be made at least 72 hours prior to service or a fee will apply.

What happens during snow or ice days?

If the client is working from home or has a snow/ice day off, we’ll cancel services with no cancellation fee. We’ll do our best to serve clients who can’t stay home or are traveling, but safety for our team takes priority.